My relay has been working very reliable since the last update. I have over 20 devices working with my relay and over 1/2 dozen rules working thru out the day and it works every day consistently. The relay works, its not perfect but it is getting there. The rule builder is very intuitive and I have not seen this simplicity in any other hub.
Wait until you try it it will be worth it.
If your that pissed off maybe you should write this off and move on. I don't think anyone is getting a refund.
They've already said that they cannot talk or updated us due to the NDR that they have in place with the investor, but that does not mean that they are not working and delivering where they can because they are. So why don't you take a chill pill. Like @saxnix said and 'keep it civil'